FAQs – Frequently Asked Questions
We understand there might be situations where you need a quick reply on an urgent matter. If you still can find an answer after reading these questions, please contact us at firstname.lastname@example.org and we will do our best to help you.
Do I need to apply for a Trade Account in order to purchase products?
No, you do not need to apply for a Trade Account. We have made the decision to merge our Trade & Retail websites, into one website with competitive prices for all. Our aim behind this decision was to promote inclusivity by creating one, universal online store that is easy to use and available to everyone.
What is the difference between DongBang AcuPrime & Meridius Medical?
We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.
Are DongBang Medical and DongBang AcuPrime part of the same company.
No. However we are the main supplier of DongBang Medical Needles and products throughout Europe.
Which Acupuncture Needle Handle Is Best For Me?
This is in fact a very complex question as every needle handle is different. Please contact email@example.com for any queries about our products. We are always here to help. Alternatively, you can head to our YouTube channel ‘Meridius Medical UK’ to watch a showcase of three of our most popular Acupuncture Needle Handles.
Also, check out this blog post: 5 Things To consider When Buying Acupuncture Needles
Do The DongBang Needles Contain Nickel?
Our DongBang needles are made of surgical stainless-steel SUS 304, and contains 18% Cr and 8% Ni and other elements less proportion, Manganese (Mn), Silicon (Si), Carbon (C), Molybdenum (Mo), Phosphorus (P), Sulphur (S). This composition is the same in all the single use needles and approved by ISO standard on sterile acupuncture. However, the needle body is coated with medical grade silicone, which provides a barrier to avoid direct contact between the body and the needle. Therefore, it is very rare to see a nickel allergy with the DongBang needles.
My Patient Has A Nickel Allergy, Can I Still Use Needles?
All acupuncture needles use the same stainless steels containing nickel (NI). An NI allergic reaction is extremely rare as the needle shaft is coated with silicone and needle insertion is usually for less than 20 minutes. Having said that we can not guarantee your patient will not encounter an allergic reaction.
Where can I see my orders?
Please go to your Account at acuprime.com then click on Orders, located on the left sidebar.
Where can I change my address?
Please go to your Account at acuprime.com, then click on Addresses, located on the left sidebar and then change the appropriate one. You have to choose between Billing Address and Shipping address.
I forgot my Password. What can I do?
When you enter the trade website log in page you will see a link that states ‘Forgotten Password’. Simply press this and follow the steps.
How can I cancel an order?
If you have ordered something else or your order hasn’t been processed yet, please contact our team immediately at firstname.lastname@example.org.
What payment methods do you accept?
We use WorldPay to provide you with a secure, reliable and simple payment experience. We accept Mastercard, Visa, American Express, Maestro and JCB. You can also drop by our head office and pay when you pick up the products.
What shipping companies do you use?
We use DPD for UK deliveries and DHL for overseas orders. Both companies will send you a tracking code if you have provided an email address.
If your delivery address is located in the UK, your delivery should take between 1-2 business days. Every other destination receives Standard Delivery by default, but on the Checkout page, you can opt for Next-Day Delivery for an extra charge. This service is not available for all countries, therefore, please get in touch with our team.
How to return an unopened item?
If you have any issues with our products or wish to return an unopened item please get in contact with out team today at email@example.com
How do I return a faulty item?
First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at firstname.lastname@example.org
What kind of warranty policy applies to my order?
There might be situations where after some time, the items you purchased from us can deteriorate beyond the normal limits. In this case, the manufacturer’s warranty applies. If the items are kept by the customer for more than 3 months and the issue is one of poor quality, get in touch with our team as we might partially refund your payment. If the products have been kept for more than 3 months and do not present any issues beyond the normal limits, we are sorry as we are unable to refund your payment.
I want to report a faulty product?
You can report a faulty product by filling out this form