FAQs – Frequently Asked Questions

We understand there might be situations where you need a quick reply on an urgent matter. If you still can find an answer after reading these questions, please contact us at [email protected] and we will do our best to help you.

Applying for a Trade Account

Do I need to apply for a Trade Account in order to purchase products?

Yes. Although we display the majority of our products on this website. You need to apply for a trade account to access our trade website where you can see our prices and purchases our products.

How do I apply for a trade account?

To apply for a trade account simply press the link ‘Apply for a Trade Account’ in the upper right corner of any page on this website. Alternatively you can email our Account Manager Vernon Smeed at [email protected] to get set up with an account.

Connection to Meridius Medical & DongBang Medical

What is the difference between DongBang AcuPrime & Meridius Medical?

We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.

Are DongBang Medical and DongBang AcuPrime part of the same company.

No. However we are the main supplier of DongBang Medical Needles and products throughout Europe.

Acupuncture Needle Handle Queries

Which Acupuncture Needle handle is best for me?

This is in fact a very complex question as every needle handle is different. Please contact our Account Manager Vernon Smeed at [email protected] for any queries about our products. He is always here to help. Alternatively, you can head to our sister companies YouTube channel ‘Meridius Medical UK’ to watch a showcase of three of our most popular Acupuncture Needle Handles. https://www.youtube.com/channel/UC_4GsZMwXpvdU_a7QI8kqyg

Ordering

Where can I see my orders?

Please go to your Account at trade.meridiusmedical.com. then click on Orders, located on the left sidebar.

Where can I change my address?

Please go to your Account at trade.meridiusmedical.com, then click on Addresses, located on the left sidebar and then change the appropriate one. You have to choose between Billing Address and Shipping address.

I forgot my Password. What can I do?

When you enter the trade website log in page you will see a link that states ‘Forgotten Password’. Simply press this and follow the steps.

How can I cancel an order?

If you have ordered something else or your order hasn’t been processed yet, please contact our team immediately at [email protected]

Payment

What payment methods do you accept?

We use WorldPay to provide you with a secure, reliable and simple payment experience. We accept Mastercard, Visa, American Express, Maestro and JCB. You can also drop by our head office and pay when you pick up the products.

Shipping

What is your shipping time?

Orders placed before 13:00 will be shipped on the same working day.

What shipping companies do you use?

We use DPD for UK deliveries and DHL for overseas orders. Both companies will send you a tracking code if you have provided an email address.

How do I get Next-Day Delivery?

If your delivery address is located in the UK, you will automatically receive Next-Day Delivery. Every other destination receives Standard Delivery by default, but on the Checkout page, you can opt for Next-Day Delivery for an extra charge. This service is not available for all countries, therefore, please get in touch with our team.

Returns

How to return an unopened item?

If you have any issues with our products or wish to return an unopened item please get in contact with out team today at [email protected]

How do I return a faulty item?

First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at [email protected]

What kind of warranty policy applies to my order?

There might be situations where after some time, the items you purchased from us can deteriorate beyond the normal limits. In this case, the manufacturer’s warranty applies. If the items are kept by the customer for more than 3 months and the issue is one of poor quality, get in touch with our team as we might partially refund your payment. If the products have been kept for more than 3 months and do not present any issues beyond the normal limits, we are sorry as we are unable to refund your payment.